REGISTRATION

  1. Are the products sold on website different with those on offline store?

    Yes, there are some products that are exclusively sold on Crocs.co.id. There are also similar products with those on our offline store.

  2. Do I have to register as a member to shop on co.id?

    No. You can shop easily without having to register. But if you register as a member of Crocs.co.id, you will enjoy various benefits such as:
  • Faster checkout for next order
  • Saving more than 1 (one) delivery address on your account
  • Update your account information
  • Track your order status
  • View previous order
  • Opt to subscribe to our newsletter, you will get many new products highlight, promotions, special price, event information and other interesting offers
  1. How to register as a member of co.id?
  • Choose “Register” on website’s left top corner
  • Fill in the detail and choose "Create An Account"
  • You can start shopping after finishing the steps.
  • You will also receive a confirmation e-mail from Crocs.co.id
  1. How to update my account?
  • Choose “Sign In” on website’s left top corner, fill in your registered e-mail and password, and choose “Sign In”
  • Choose “Account Information” menu to update your personal information, and choose “Change” for information you wish to update then choose ‘’Save’’.
  1. What if I forget my password?
  • Choose “Sign In” on website’s left top corner, and choose “Forgot Your Password?”
  • Fill in your registered e-mail address
  • Choose “Reset My Password”
  • You will receive a password reset link on your registered e-mail
  1. How to update delivery address?
  • Choose “Sign In” on website’s left top corner, fill in your registered e-mail and password and choose “Sign In”
  • Choose “Address Book” to update your personal information, and choose “Change Billing Address” for information you wish to update or “Add New Address” to save more than one delivery address.

ORDER

  1. How to shop on co.id?

    You can shop your favorite products easily, just follow these simple steps:
  • Select you wish to order
  • Choose the size, and then choose “Add to Cart”
  • To add more products, do step 1 & 2 again
  • Once you finish, choose “Shopping Bag Icon” on the left top corner of the website
  • Review the cart
  • Choose “GO TO CHECKOUT” to finish shopping and make payment
  • Fill in your valid e-mail address and the detail of delivery address if you checkout as a guest. You can also login to your registered account at co.id by choosing “Login”.
  • Complete your delivery address and delivery method. Review your order and make sure that the products quantities and sizes are correct, and then choose “Next”
  • Choose one of the payment methods:
    1.Virtual Account
    2.Credit Card
  • Choose “Place Order” and finish your payment.

    You will receive the order status notification on your e-mail
  1. What if my paid order cannot be fulfilled?
  • If you have paid the order, we will refund your order via the original payment method of your order, such as credit card limit return, or funds transfer to your bank account for Virtual Account payment.
  • Refund cannot be made as hard cash

Payment Method

Refund Option for Member

Refund Option for Guest

Virtual Account

Bank Transfer

Bank Transfer

Credit Card

Credit Card

Credit Card

e-Voucher

Non-refundable

Non-refundable

  1. Can I track the shipment?
  • Choose ‘Track Order’ on the right top corner of the website
  • Input your ID Order

    Make sure the Order ID is matching with the one sent to your e-mail address.

PRODUCT

  1. Are the products sold on website different with those on offline store?

    Yes, there are some products that are exclusively sold on Crocs.co.id. There are also similar products with those on our offline store.

  2. Are there any price differences between online and offline store products?

    Basically, the prices are the same. Nonetheless, certain promotions may be applied on offline store or website only. It will contribute to price differences.
  3. Why does price on Crocs.co.id become different at times?

    Price changes on account of promotions. Promotions are available for different range of prices and products on limited period. We recommend you to sign up on Crocs.co.id membership and subscribe our newsletter to receive regular updates of promotion.

  4. How to decide on shoes and clothing size?

    To decide on the correct shoes and clothing size, you can follow these simple steps:
  • Go to the product page you wish to order.
  • Choose ‘Size Chart' section under the product name.

    Or find the information on the product detail information

PAYMENT

  1. How to make a Virtual Account payment?

Virtual Account BCA

Mobile Banking

· Login to "Mobile Bnaking

· Choose “Transfer” and then “Virtual Account”

· Klik colloum “Input no. Virtual Account”, and then input virtual account code according to the intended bank.

· Klik “OK” and “Send/Process”

· Enter the nominal amount that you will pay, fill in your name in the column, click "OK", and enter your secret code.

· Please see transaction data and click "OK"

ATM BCA

· Please enter your ATM card and enter your PIN

· Choose “Transfer”

· Choose “ke Rekening BCA Virtual Account”

· Enter the virtual code of the destination bank account (10083XXXXXXXXX),

· Enter the payment amount of IDR xxxxxxxxxx click “Accept”

· Then the confirmation page no. BCA Virtual Account, name and amount of payment

· Choose "YES"

Teller

· Please take the "Deposit" form, then fill in the data with the following:

· Input virtual account according to the destination bank

· Account name: Enter the recipient's account name

· News: fill in your name

· Please fill in accordance with the date and nominal amount to be paid.

· The name and address that made the payment must be filled in

· Give the form along with cash to the Teller section.

· Save the form of the deposit form as a payment receipt

Internet Banking

· Please log in to the site page of the destination bank (www.klikbca.com) and enter your ID with the secret code

· Select "Transfer Funds" then select "Transfer to BCA virtual account"

· Enter the BCA Virtual Account number (10083XXXXXXXXX)

· Transaction confirmation will appear

· Enter the nominal transfer amount of IDR xxxxxxxxxx

· Fill in the "News" column with your name and click "Continue"

· Make sure that the data filled in is correct and click "Send"

Virtual Account Mandiri

ATM Mandiri

· Please enter your ATM card and enter your PIN

· Select the "Pay / Buy" menu

· Select "Other", and select "Other" again

· Choose “Ecommerce”

· Enter the initial 5 digits of the Mandiri Virtual Account number (MVA) obtained (88899)

· Enter the entire MVA number (88899 XXXXXXXX)

· Enter the payment amount of IDR xxxxxxxxxx

· Then no. MVA, name and amount of payment will be appear

· Press number 1 and select "Yes"

· Then a payment confirmation will be displayed and select "Yes"

· Done

Mandiri Internet Banking

· Please log in to the website page of Bank Mandiri (http://www.bankmandiri.co.id) and enter your ID along with the secret code

· Select the "Payment" menu

· Select the "Multi Payment" menu

· Choose your account that you want to use

· Service providers select "DOKU VA Aggregator"

· Enter the Mandiri Virtual Account number (MVA) (88899 XXXXXXXX)

· Enter the payment nominal amount of IDR xxxxxxxxxx and click "Continue"

· Billing data will be displayed, then select the bill you want to pay

· When the payment confirmation is displayed, enter the Mandiri PIN displayed in the Mandiri token, then click "Send"

Other Bank ATMs

· Enter the Online Transfer / Transfer to Another Bank menu (according to the appearance of each ATM)

· Enter Mandiri code 008

· Enter the VA number in the Account number field for destination 88899 XXXXXXXX

· Enter the payment amount of IDR xxxxxxxxxx

· A confirmation screen appears. Check the information contained in it. Continue to the payment process if the information is appropriate.

· Payment confirmation service appears. Double-check payment information and nominal total. Continue if all information is correct

· A transaction slip appears. Save as proof of transaction.

· Transaction fees arising from the use of online transfers following the standard price apply.

Internet Banking Bank Lain

· Enter the Online Transfer / Transfer to Another Bank menu

· Choose Bank Mandiri or Mandiri code 008

· Enter the VA number in the Destination Account number field: 88899 XXXXXXXX

· Enter the payment amount of IDR xxxxxxxxxx

· A confirmation screen appears. Check the information contained in it. Continue to the payment process if the information is appropriate.

· Payment confirmation service appears. Double-check payment information and nominal total. Continue if all information is correct.

· Use the applicable approval tokens / media in each Bank for payment execution.

· Proof of transaction appears. Save as proof of transaction.

· Transaction fees arising from the use of online transfers following the standard price apply.

  1. Is there any time limit for Virtual Account payment?

    Yes. The time limit is 6 hours after order confirmation.

    Your order will be automatically cancelled by system if no payment is made.

  2. How to make a Credit Card payment?

    Payment for credit card transaction is made through our secure payment link for VISA and MasterCard
  • Enter cardholder name, number, expiry date, and CVV number and choose "Continue"
  • If your card has a 3D Security System feature, you will receive an SMS verification code from the bank. Use it to continue the transaction
  • After completing all steps and successful, you will receive a confirmation e-mail from co.id, and your order will be processed
  1. Do I have to input my credit card number for each order? How do I ensure that my personal data will not be used fraudulently?

    Yes, you have to input your card number every time you make a payment using credit card. We guarantee you that our system is safe and your personal data are confident. We also work with internet service providers that have been equipped with 3D security systems to prevent any fraudulent attempt. This technology ensures the full confidentiality and security of all customer data.
  2. Can I make a payment with credit card instalments?

    No, currently Crocs.co.id hasn’t accepted payments with credit card instalments. We are in the progress of adding this facility to complete your shopping convenience and experience

  3. Can I use MAP Gift Vouchers to shop on Crocs.co.id?

    MAP Gift Vouchers are currently cannot be used to shop at Crocs.co.id

SHIPPING

  1. What is "Home Delivery"?

    Home Delivery is a shipping method which your order will be shipped by courier service.

    Shipping fee will be calculated based on courier’s rate, per kilograms, in accordance with shipping location and service type.

  2. What is Airway Bill for "Home Delivery"?

    Airway Bill is a document containing order number issued by courier service as a proof of delivery when your order is ready to ship.
  3. When will I get the Airway Bill?

    Detail information of Airway Bill will be sent by e-mail when your oder is on delivery process through courier service.
  4. How to get free shipment?

    Free shipment is available based on the T&Cs of promotion and subject to change without prior notice

  5. How long is the shipping time?

    Estimated shipping time for Jakarta area is 1-4 working days; non-Jakarta area is 2-7 working days. The duration will be subjected to the T&Cs of courier service.

    If you haven’t received the order within the estimated time above, please contact our Customer Service.

  6. Can I track the shipment?
  • Choose ‘Track Order’ on the right top corner of the website.
  • Input your ‘ID Order’.
  • Choose ‘Search’
  1. What if there are any mistakes during shipping or product damage upon receiving?
  • We suggest you to contact our Customer Service right away, at the latest 7 (seven) days after receiving, as stated on our return product policy.
  • Our Customer Service will verify and check out your order and products.
  • Please keep the products on good condition, place it back to the original packaging, and fill in the return form.

    Please check the return product policy page for full information

PRODUCT RETURN

  1. Can I exchange my purchased order?

    Currently, product exchange is not eligible. But you are able to process return and refund of the product according to related terms & conditions.

  2. When is the period of product return?

    You have to return the product no later than 7 (seven) days upon received. Product return should be received at appointed location no later than 7 (seven) days after the approved return date by Crocs.co.id.

  3. What are the terms & conditions for product return process?

    Product return only applicable under the following conditions:
  • It’s not a discounted product, during promotional event or bonus product
  • Submission of product return shall be made no later than 7 (seven) days upon received. Product return should be received at appointed location no later than 7 (seven) days after the approved return date by Crocs.co.id.
  • Returned product must be unworn and remain in original conditions and tag still intact. No damage including stains, broken seams, missing buttons, loose threads, or other conditions that make it deemed defective or damaged.
  • Product box/packaging must be in original conditions. Not damaged/dented, not affixed with any adhesive materials and complete with other complementary items such as carton, clothes hanger, sticker, ribbon, strap, polybag, plastic and other parts of the whole product wrapping. We suggest you to covering the package with strongly made wrapper and adding ‘FRAGILE’ sticker during shipment.
  • Product return must include the original sales receipt
  1. Which products cannot be returned?
  • Swimwear
  • Sports Bra, gymnastic clothing, sports apparel (including cycling pants)
  • Socks
  • Legging
  • Fitness equipment
  • Sports accessories (including hats and helmets)

    Other products and brands with specific terms and conditions and declared clearly on its description

REFUND

  1. What kind of refund methods available at Crocs.co.id?
  • We will refund your payment via the original payment method of your order, such as credit card limit return, or funds transfer to your bank account for Bank Transfer and Cash on Delivery (COD) payment.
  • Refund cannot be made as hard cash.

Payment Method

Refund Option for Member

Refund Option for Guest

Bank Transfer

Bank Transfer

Bank Transfer

Credit Card

Credit Card

Credit Card

e-Voucher

Non-refundable

Non-refundable

  1. When will I receive the refund?

    Bank Transfer & Credit Card: Within 7-14 business days.
  1. What is the refund T&Cs for product returned by customer or unfulfilled order by Crocs.co.id?

    Refund will be regulated based on the amount of payment paid by customer, but not including e-Voucher/coupon discount.

  1. How about the shipping fee if customer returns the products or unfulfilled order by Crocs.co.id?

    Delivery fee will be refunded and counted equivalently based on weight per transaction.

  2. Do I get shipping fee compensation when I return the product?

    There is no shipping fee compensation when you return the product.

  3. What kind of method for product return?

    You can return the product by courier service delivery. Firstly, please contact our Customer Service to confirm about the product return by e-mail at connect@crocs.co.id or by phone at 1500-627
Please be advised that this website is not owned or operated by Crocs, Inc. or any of its affiliates or subsidiaries. This website is independently owned and operated by PT. MAP AKTIF Adiperkasa tbk, an authorized Distributor of Crocs, Inc. and its wholly owned subsidiary.